Get Contact Conversations

Get conversations associated to that contact.

Settings:

URL	https://online.99digital.co.il/api/v1/accounts/{account_id}/contacts/{contact_id}/conversations
Method	JSON via GET

Authorization:

Header Parameter	Description
api_access_token	user API key

The user API key provides access to endpoints based on the user permissions levels and can be obtained by visiting the profile page.

Path Parameters:

Parameter	Description	Required
account_id	The numeric id of the account	yes
contact_id	The numeric id of the contact	yes

Response:

{
  "payload": [
    {
      "meta": {},
      "id": 0,
      "messages": [],
      "account_id": 0,
      "additional_attributes": {},
      "agent_last_seen_at": 0,
      "assignee_last_seen_at": 0,
      "can_reply": false,
      "contact_last_seen_at": 0,
      "custom_attributes": {},
      "inbox_id": 0,
      "labels": ["string"],
      "muted": false,
      "snoozed_until": 0,
      "status": "resolved",
      "created_at": 0,
      "timestamp": 0,
      "first_reply_created_at": 0,
      "unread_count": 0,
      "last_non_activity_message": {}
    }
  ]
}

Response-Explain:

Parameter	Description
payload	Array of objects (conversation)
payload -> meta	Metadata about the conversation
payload -> id	Contact numeric id
payload -> account_id	Account numeric id
payload -> inbox_id	Inbox numeric id
payload -> status	The status of the conversation Enum: `"open"` `"resolved"` `"pending"` `"snoozed"`
payload -> created_at	Time at which the conversation was created. Measured in seconds since the Unix epoch
payload -> unread_count	The number of unread messages
payload -> messages	Array of objects (message)
payload -> agent_last_seen_at	The last time at which the agent was available. Measured in seconds since the Unix epoch
payload -> assignee_last_seen_at	The last time at which the assignee (user) was available. Measured in seconds since the Unix epoch
payload -> labels	Array of strings (label)
payload -> additional_attributes	The object containing additional attributes related to the conversation
payload -> custom_attributes	The object containing custom attributes for conversation (custom attributes key and value)
payload -> first_reply_created_at	The time at which the first reply was sent. Measured in seconds since the Unix epoch
payload -> last_non_activity_message	Object containing last non-activity message (incoming, outgoing, template)
payload -> can_reply	Whether the conversation is currently within messaging window
payload -> contact_last_seen_at	The last time a contact interacted with your service. Measured in seconds since the Unix epoch
payload -> snoozed_until	The time at which previously snoozed conversation is reactivated. Measured in seconds since the Unix epoch