Update Agent

Update agent details in an account.

Settings:

URL	https://online.99digital.co.il/api/v1/accounts/{account_id}/agents/{agent_id)
Method	JSON via PATCH

Authorization:

Header Parameter	Description
api_access_token	user API key

The user API key provides access to endpoints based on the user permissions levels and can be obtained by visiting the profile page.

Path Parameters:

Parameter	Description	Required
account_id	The numeric id of the account	yes
agent_id	The numeric id of the agent	yes

Request body:

Parameter	type	Description	Required
role	string	Whether its administrator or agent Enum: `"agent"` `"administrator"`	yes
availability_status	string	The availability setting of the agent Enum: `"available"` `"busy"` `"offline"`	no
auto_offline	boolean	Whether the availability status of agent is configured to go offline automatically when away	no

Response:

{
    "id": 0,
    "account_id": 0,
    "availability_status": "available",
    "auto_offline": true,
    "confirmed": true,
    "email": "string",
    "available_name": "string",
    "name": "string",
    "role": "agent",
    "see_all_conversations": false,
    "thumbnail": ""
}

Response-Explain:

Parameter	Description
id	Agent numeric id
account_id	Account numeric id
availability_status	The availability status of the agent Enum: `"available"` `"busy"` `"offline"`
auto_offline	Whether the availability status of agent is configured to go offline automatically when away
confirmed	whether or not the agent's account has been validated by clicking on the invitation email they received
email	Email of the agent
available_name
name	Full name of the agent
role	Whether its administrator or agent. Enum: `"agent"` `"administrator"`
see_all_conversations	Whether an agent can see all conversations
thumbnail	Agent thumbnail